We want you to shop with confidence, knowing exactly how our return and refund process works. Please read these guidelines carefully before initiating a return.

Eligibility

  • Returns must be requested within 30 calendar days from the date your order was delivered.
  • Products must be returned exactly as received. They need to be unused, undamaged, and in original packaging.
  • You may return stock products only. Customized products are not eligible for return, as they are built to your specifications.

Standard irons

  • You may try the 7-iron for up to 30 days from the date of delivery.
  • If you decide to return the set, all other irons must remain unused, in brand-new condition, and with plastic covers intact on the club heads.
  • Exceptions:
    • Customized iron sets cannot be returned.
    • Heads-only iron sets are eligible for return only if completely unused. Shafting and deshafting any club head will void the eligibility for return.

All other products

  • To be eligible for return, these must be unused and in original packaging.

How to Return

  1. Contact us first: Email hello@takomogolf.vip before sending anything back. We will confirm the correct return address.
  2. Shipping: The customer arranges and pays for the return shipment. The return location depends on the original delivery address.
  3. Inspection & Refund:
    • Once we receive your item, our team will inspect it to ensure it meets return requirements.
    • Approved refunds will be issued to the original payment method.
    • Credit card refunds may take 5-10 business days to appear.
    • Original shipping fees are non-refundable.

Non-Eligible Returns

  • Items returned after the 30-day window.
  • Products that are damaged, altered, or show signs of use (beyond the permitted 7-iron trial).

Returns

We have a strict no-returns and no-refunds policy on perishable and food-related items.

You can still return your unworn, unused, unwashed and originally packaged non-food items for a refund or store credit within 21 days of delivery but you will be responsible for the cost of the return shipping label.

Click HERE to start a return.

Damaged Items

If any items arrive damaged, please reach out to our team at support@ballerinafarm.com as soon as possible. We can offer replacement, refund or store credit for the item(s) for up to 21 days after delivery. If the item(s) arrive damaged and this was not disclosed before you return them, we will not be able to refund the order. 

All returns are subject to the guidelines outlined in our Returns & Damaged Goods Policy. We reserve the right to update our Returns & Damaged Goods Policy anytime.